Refund Policy

Refunds / Cancellations

We know you don't want to cancel your event but just in case a cancellation is needed please note that any cancelation will be credited for a future booking. We offer a free rescheduled, payment will be held for your future reservation, no refund.

Our Bounce Houses and/or Soft Plays cannot be used during rain, lightning & thunderstorms or high winds. If it has been forecast that there is a 50% or better chance that it might rain, you have the option to cancel anytime before the delivery process has begun. Event will be reschedule, at no charge, if equipment is available for substitute date. Please note that we will not return the money, payment will be held as raincheck for your future reservation, you'll have 1 year to reschedule your reservation.